CERTIFICATE in TECHNICAL SUPPORT

 CERTIFICATE in TECHNICAL SUPPORT

FET CERTIFICATE: IT: TECHNICAL SUPPORT

(Only Offered through MICT SETA Accredited Campuses)

DESCRIPTION

The Further Education and Training Certificate in Information Technology: Technical Support is designed as an entry-level qualification in the field of Computer Science and Information Technology, specifically into the field of Systems Support. Learners completing this qualification will be able to understand computer industry concepts and be able to work in areas of IT with little technical complexity. Subject areas covered are hardware, software, electronics and network support on mainly (but not limited to) desktop and hand-held devices and local area networks.

CAREER FIELDS

Learners could pursue a career as a/an:

  • End User Support Technician
  • IT Technician
  • Network Technician
  • Server Administrator
  • LAN Administrator

 PROGRAMME OUTLINE

PC Technologies (A+ PREPARATION)

CompTIA A+ 220-801 Exam Objectives Mapped to

Chapters

 Domain 1.0 Pc Hardware

 Domain 2.0 Networking

 Domain 3.0 Laptops

 Domain 4.0 Printers

 Domain 5.0 Operational Procedures

 

CompTIA A+ 220-802 Exam Objectives Mapped to

Chapters

 Domain 1.0 Operating Systems

 Domain 2.0 Security

 Domain 3.0 Mobile Devices

 Domain 4.0 Troubleshooting

 

Fundamentals (Refer to CAT)

 English 1st language – Level 4

 South African 2nd language – Level 3

 Mathematical literacy – Level 4

Network Technologies (N+ PREPARATION)

CompTIA’s Network+ N10-006 Exam Objectives

Mapped to Chapters

 Introduction to Networking

 How Computers Find Each Other on Networks

 How Data Is Transported Over Networks

 Structured Cabling and Networking Elements

 Network Cabling

 Wireless Networking

 Cloud Computing and Remote Access

 Network Risk Management

 Unified Communications and Network Performance Management

 Network Segmentation and Virtualization

 Wide Area Networks

 Industrial and Enterprise Networking

 

Workplace Learning

This programme includes a compulsory Workplace Learning component. Workplace learning provides important opportunities for professional and personal growth. It addresses specific competencies identified for the acquisition of the qualification, which relates to the development of skills that will make the learner employable and will assist in developing his/her personal skills.

 

TYPE OF PROGRAMME

 Full Time

 This is an accredited NQF programme with MICT SETA

 

DURATION

1 year full time study according to certificate requirements.

 

ADMISSION REQUIREMENTS

Knowledge, comprehension and application of English language at NQF 3/Grade 11 or equivalent.

Knowledge, comprehension and application of Mathematical Literacy at NQF 3/Grade 11 or equivalent.

Admission may be subject to an interview with an academic staff member.

FUNDAMENTALS CREDIT ACCUMULATION TRANSFER (CAT)

CAT is approved by the South African Qualifications Authority (SAQA) to award credits for fundamental unit standards against a full qualification, should a learner already have completed the fundamentals at the required level. The table below depicts the level against which CAT can be awarded.

NATIONAL QUALIFICATION LITERACY/ (COMMUNICATIONS) NUMERACY / (MATHEMATICS)/ 2nd LANGUAGE (SOUTH AFRICANOFFICIAL)

 L1 L2 L3 L4 L1 L2 L3 L4

Grade 12 with Mathematics Yes Yes Yes Yes Yes Yes Yes Yes Yes

Grade 12 without Mathematics Yes Yes Yes Yes Yes No No No Yes

Grade 11 with Mathematics Yes Yes Yes No Yes Yes Yes No Yes, at the appropriate level

Grade 11 without Mathematics Yes Yes Yes No Yes No No No Yes, at the appropriate level

Grade 10 with Mathematics Yes Yes No No Yes Yes No No Yes, at the appropriate level

Grade 10 without Mathematics Yes Yes No No Yes No No No Yes, at the appropriate level

Grade 9 Yes No No No Yes No No No Yes, at the appropriate level

 

FET N1 – N6 Recognition at appropriate level

Yes=can be awarded; No=required unit standards must be completed for this qualification.

 LEARNER MATERIAL

All text books and Lab manuals are excluded from the tuition fees. A list of textbooks will be provided by your nearest campus’ academic department.

PRICING

Enquire at your nearest campus for a current programme pricelist.

ADDITIONAL COSTS

Learners may choose to write the optional external exams at the end of each module for international recognition which will be at an additional cost payable for CompTIA A+, and CompTIA N+. These exams may be written at any approved testing centre.

ASSESSMENT

Formative and summative assessments will assess all specific outcomes and adhere to all assessment criteria of the learning programme. The external CompTIA exams are optional.

CERTIFICATION

Upon successful completion of the whole programme, i.e. competence achieved in the summative assessments, the successful completion of the WIL component, and provided the learner’s PoE is found competent, the learner will receive a Damelin Results Letter outlining the unit standards covered.

Damelin will apply to MICT SETA on the learner’s behalf for the Further Education and Training Certificate: Technical Support Support, SAQA ID 78964, and NQF level 4 with 164 Credits Certificate to be awarded.

Upon successful completion of the optional external examinations, the learner will receive CompTIA Certification.

FURTHER STUDIES

Please enquire at the nearest Damelin campus for the prospectus containing post-certificate studies.

 

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